Last updated: 15 November 2026
Both this website and the bemono VPN app fall within the scope of this privacy policy. bemono is a VPN service whose operator is bemono ag, Switzerland; it can be reached at www.bemono.io as well as through our apps. This policy may be updated by us; the current version can always be found here and bears its date.
1. Principles
Our approach is to keep data to a minimum: we collect nothing beyond what we need for operating the service. We process this data in order to run the service and keep it secure, which is our legitimate interest. Where you switch on an optional feature, the processing that goes with it is based on your choice.
We show no advertising, sell no data and share no data with advertisers or analytics companies.
The service is not meant for anyone under the age of 14, nor do we knowingly collect data from minors.
We adhere to Swiss data protection law (FADP) and, for European users, to the GDPR.
2. Use of the VPN
While you use the VPN, we log none of the following: the websites or services you visit, your DNS queries or any content of your traffic; the source IP address from which you connect or the destination IP addresses you reach; connection timestamps, the duration of a session or the bandwidth used per user.
To let you decide where you connect, our VPN servers are distributed across several countries. These servers process your traffic and pass it on, in both cases in real time and without persistent identifiable storage; no personal data about you is stored on them. In transit, your connection is protected by encryption.
DNS filters, such as those for ads, trackers and malware, are an optional feature of the app. Once you switch them on, the filtering takes place at the moment a domain is resolved through the VPN. We log neither the domains you request nor those that were blocked.
The no-logs commitments above hold whether or not you have an account: what you do over the VPN is never linked to your account.
For capacity planning, we collect aggregated, anonymous counters, one example being the number of connections active per location. To suggest a VPN server near you, we use your IP address to determine an approximate country; this approximate location is not stored as a profile.
3. Diagnostic reports from the app
If the app runs into a problem, it sends a diagnostic report so that we can fix bugs. Such crash and error reports contain technical details, for example the error with its stack trace, the model of your device, and the versions of the operating system and of the app. They go solely to an error-tracking server of our own, which we host ourselves; we do not use analytics SDKs from third parties. The reports are never used for advertising or for tracking. We store them for up to 12 months. Reporting is on by default, and the app's Settings let you switch it off whenever you wish.
4. Web server logs, cookies and support
The web server writes the usual request logs, which record the IP address, the user agent and the page requested. These logs are kept for up to 30 days and are used solely to prevent abuse.
A few first-party cookies are in use on the website; they remember your language and your session. Third-party tracking cookies are not used.
If you send us a support e-mail, we keep it for as long as helping you requires. The infrastructure that handles diagnostic reports and support messages is operated by bemono ag.
5. Additional data with an account, bemono Premium and the partner program
Opening an account is up to you: the VPN can be used without one. If you set up an account or purchase bemono Premium, we process the following in addition.
Account. We process a password, which we store as a hash, and your e-mail address. Where Apple or Google is used to sign in, your e-mail address comes to us from that provider instead, and your password with the provider never becomes visible to us. For every device that is signed in to your account, we process its name and model; the app lists these devices so that you can check them and remove any of them. We send the e-mails that running your account requires, such as those for resetting a password or notifying you of a sign-in. Without your consent there is no marketing.
bemono Premium. We process your subscription status, meaning your current plan and the date on which it expires; this way the app can unlock Premium on each of your devices. Apple processes purchases made in the iOS app, and your payment card details do not reach us. For purchases on the website, processing lies with our payment providers.
Partner program. If you take part, we process your partner code, the orders referred through it (the order amount and the commission, but not who the buyer is) and the payout details you give us; we do so in order to credit your commissions and pay them out.
At any time you can delete your account, either in the app or with an e-mail to support@bemono.io. We then erase your account data; the only things retained are those that the law obliges us to keep, such as accounting records for completed purchases.
6. Your rights as a data subject
Regarding the personal data that we hold on you, you can ask us for:
- access to it;
- its correction;
- its deletion;
- the restriction of its processing;
- its portability.
You may also object to this data being processed, and a consent you gave can be taken back whenever you wish. If you wish to make use of these rights, send an e-mail to support@bemono.io. You are further entitled to file a complaint with a supervisory authority: the Federal Data Protection and Information Commissioner (FDPIC) in Switzerland or, within the EU, the one local to you.
7. Who is responsible
The controller is the company named below. You can contact it at support@bemono.io.
bemono ag (in formation), Huobmattstrasse 5, 6405 Meggen, Switzerland